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Employee Ticket Management

We have made it simpler and more efficient to report their administrative, or professional grievances towards the company or higher management with innovative HRM software. Create & issue tickets to the concerned department in less than a minute.

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Employee Ticket Management
Create Unlimited Tickets

Create Unlimited Tickets

Issuing tickets is not only a professional way of resolving in-premises problems but also an efficient way to discuss any issues without conducting meetings. Apart from listing problems, you can even mention suggestions or other information that you feel necessary to share with top management.

  • Easily generate a ticket & assign it to the admin department for quick resolution of ongoing issues.
  • Allows you to know the ticket status without any need for frequent meetings that may affect your project work.
  • It helps employees reopen tickets in case of recurring problems or mistakenly closed by the concerned person.
Regular Ticket Updates

Regular Ticket Updates

While you can’t often ask your top management about the status of your tickets, Moon HRM makes it less complicated with regular ticket updates. As soon as the ticket status is changed, the user will get the notification. Also, users can check the status of tickets using HRM software anytime.

  • Moon HRM not only simplifies the ticket generation process but also keeps you posted regularly.
  • Once a ticket is assigned, users will receive notifications whenever the ticket status is changed.
  • Users can even set the priority for tickets while assigning to get issues resolved at the earliest.

Frequently Asked Questions

Adding tickets is important to let your HR or admin teams know about the ongoing issues in the office premises or inside the employee’s cabin. It eliminates extra time required to conduct small meetings and keeps the concerned person informed about the problems.

Yes, you can set priority to high, low, or normal at the time of assigning tickets. Whenever you create a new ticket in Moon HRM, it will ask you for the ticket type and ticket priority. Choose any one option from the drop-down menu that fulfills your requirements and save.

Once the ticket is resolved, you will receive an email stating that your issue has been addressed by the concerned person. You can also check the ‘Tickets’ tab in Moon HRM to see whether the status is still pending or has been changed to solved.

Yes, Moon HRM allows users to attach documents or photos while they create and send new tickets. This feature helps the concerned person to understand the issue or suggestions in detail and take the necessary steps. Hence, you can explain the issue using notes or attachments.